As a free service to our friends, family, business associates, customers and potential customers we are offering a Q&A session with our techs. Email us via our "Contact Us" page and we will review your question. If we feel it is a good question we will post it here and answer it. If we feel it is specific to your issue only, we will happily answer it through email. This service is a way to show you the value of a knowledgeable company with whom you can trust your computer too. This is limited to one per person. If you feel you can benefit from continuous technical support, you might want to look into one of our extended service plans. For less than a dollar a day, you can have a tech available to help through any jam you may get into.